Course Catalog

This unique audio and visual program teaches every step of the selling process, both basic and advanced, and reinforces the sales training with valuable role play scenarios.

All Courses

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SALES SUCCESS (62 segments) Success Road to the Sale Incoming Sales Calls    New! Follow Up and Creative Prospecting Ideas Consumer Leasing Personal Motivation Strategies Time Management SUCCESS - ONE IDEA AT A TIME LIBRARY (232 segments) One Idea at a Time - Greeting and Reception One Idea at a Time - Counseling and Needs Assessment One Idea at a Time - Vehicle Selection, Walkaround Presentation and Demo One Idea at a Time - Objections One Idea at a Time - Advanced Negotiating and Closing One Idea at a Time - Follow-up and Prospecting One Idea at a Time - Incoming Sales Calls and Phone Skills One Idea at a Time - Value Building One Idea at a Time - Success and Motivation One Idea at a Time - Team Work One Idea at a Time - Complimenting F and I and Consumer Leasing One Idea at a Time - Pre-Owned Sales One Idea at a Time - Time Management One Idea at a Time - Conflict Resolution - Handling Difficult Situations One Idea at a Time - Communication Skills One Idea at a Time - Specialty Success Segments 5 PRINCIPLES of SUCCESS (1 segment) 5 Principles of Success SALES MANAGEMENT (25 segments) Management Series - Removing the Impediments to Sales Success Management Series - Recruiting, Hiring & Orientation Management Series - Successfully Marketing Your Salespeople Management Series - Effectively Using the Desk Log Management Series - Retaining Your Sales Team Management Series - Desking the Deal Management Series - Sales Team / Team Leader Concept F&I SPECIALIST (32 segments) F&I - Introduction and Overview F&I - 5 Main Responsibilities of F&I F&I - Menu Selling F&I - Acquiring Lender Approval F&I - Overcoming Objections F&I - Enhanced Selling Skills    New! SERVICE DEPARTMENT (100 segments) Service Advisor Performance Plus - Road to the Sale Service Advisor - Selling Specific Services (Features, Advantages & Benefits) Service Advisor - Overcoming Objections Service Advisor Success – Advanced Selling Techniques Service Advisor - Customer Handling Skills Service Advisor - Personal Success Strategies Service Advisor - Competing in the Marketplace: Techniques and Strategies Professional Service Management - The Initial Foundation    New! Service Cashier Service Drive Attendant LEADERSHIP (3 segments) Exceptional Leadership and How to Thrive in a Challenging Market RECEPTIONIST (3 segments) Receptionist HUMAN RESOURCES (1 segment) Human Resources